Course Leaders - S&S in2training


Sharon Severn FInstAM, Six Sigma Green Belt

Sharon began her career in 1974 at Barclays Bank International Limited in Nottingham, having completed a two-year Secretarial programme at Arnold and Carlton College.  After leaving Barclays in 1995 Sharon worked for a small engineering company for 14 months which became a stepping stone to her next position as Secretary at Rolls-Royce plc, Engine Test Facility at Hucknall. In 2000 she moved on to Secretary/PA in Experimental Operations at Derby, then gained further promotion in 2002 supporting the Director of Operations, Civil Aerospace. In 2009 Sharon returned to Hucknall as PA to the Executive Vice President in Combustions & Casings. As a result of a re-organisation in 2013 Sharon moved to the Rotatives Supply Chain Unit in Derby. Sharon attained her Six Sigma Corporate Green Belt in 2008. The subject was “Creating Excellence” which was based around behaviour, attitude and raising the professional standard of Secretaries. Whilst at Rolls-Royce she coached, mentored and raised the professionalism of the secretarial population by arranging and facilitating secretarial workshops. Sharon also implemented several improvement initiatives, one of which she initiated and took an active role to develop a revised secretarial structure, and also implemented Secretarial Service Level Agreements. She was a STEM Ambassador and attended local schools and colleges in different types of learning activities.
Sharon left Rolls-Royce on 31st March 2015 to embark on her new career as Secretarial/PA/Executive Assistant trainer and coach.
Former Chair of EUMA, East Midlands Branch and also Fellow of the Institute of Administrative Management, Sharon is also Branch Administrator to the Institute of Directors, Cambridgeshire Branch.



Sue France began her career in 1975 as a shorthand typist at Tootal Head Office, Manchester after attending a 2 year secretarial course where she gained her secretarial diploma at Pendleton College. Sue then spent 19 years at Arthur Andersen working her way up from Word Processing Operator, Supervisor, secretary, executive assistant to male and female Partners and Managers, Head of Department and finally Executive Assistant to the Managing Partner of Andersen Manchester Office. Sue attended Salford University for 3 years, 2 nights a week and gained her Post Graduate Diploma in Human Resource Management becoming a member of the Chartered Institute of Personnel & Development. Sue was promoted as  UK Training Manager over 600 secretaries and in charge of technical training for all staff.

In 2002 Sue took voluntary redundancy and became Personal Assistant to Bill Docherty MBE (ex Andersen Partner), owner of ‘Persuasion’ training company. Bill was a motivational trainer and coach for Chief Executives and leaders. Sue and Bill presented together as boss and PA at worldwide Assistant conferences and Sue was also a coach and trainer for assistants for Persuasion’s clients as well as Office Manager and Events Manager.  Bill nominated Sue for The UK Times/DHL PA of the year which she was awarded in 2006.  Sue left Persuasion in 2009 and set up her own training and development business for Assistants and Professional Office Administrators.

Sue is the author of “The Definitive Personal Assistant & Secretarial Handbook” 3rd edition launched August 2015 now with Neuroscience & “The Definitive Executive Assistant & Managerial Handbook”.  Sue is a renowned international trainer & coach. She is a Certified NLP Practitioner, Certified TetraMap® Behavioural Profiling practitioner; Certified Learning and Development practitioner & Certified Coach. She is a Fellow of the CIPD and a Fellow of the Institute of Administrative Management. Sue is an editorial board member of Executive Secretary Magazine and regularly writes articles for this and other publications. Sue was the UK Chairperson for EUMA 2009-13. Sue is a neuroscience enthusiast and now includes neuroscience in all workshops.

For more details of a 2 day workshop - click here: “Professional Assistants Creating Excellence”